Bill S 8874 mandates disclosure of AI use in customer services at the interaction point, including ad targeting and AI-driven hiring tools.
If you use AI in customer service, disclose it at interaction points by 120 days post-enactment.
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What This Means
New York's Bill S 8874 requires businesses to disclose AI use in customer interactions, including automated support and ad targeting, ensuring transparency.
Key Provisions
- Requires disclosure of AI use in customer services at the point of interaction, including ad targeting and AI-driven hiring tools (a7399-m-1)
- Defines 'artificial intelligence' and 'point of interaction' (a7399-m-1)
Compliance Checklist
Who: Businesses using AI in customer service
Penalty: Potential penalties for non-compliance
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