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AI Summary
The bill creates the Maryland 3-1-1 Oversight Board and mandates a plan to expand the 3-1-1 Program using AI for certain questions and calls statewide.
Business Impact
If you operate a 3-1-1 system in Maryland, you must integrate AI for call routing and question answering by the program's implementation date or face penalties.
What do these statuses mean? ▼
Introduced
— Filed in the legislature; not yet heard in committee
In Committee
— Assigned to and being reviewed by a legislative committee
Passed
— Approved by one or both chambers; awaiting further action
Signed / Enacted
— Signed into law by the governor; may or may not be in effect yet
Dead / Vetoed
— Vetoed, failed to pass, or session expired without action
Unknown
— Status data not yet available or awaiting classification
Affected Industries
What This Means
The Maryland SB114 bill establishes a 3-1-1 Oversight Board and mandates a plan for a program that incorporates artificial intelligence to improve public service response systems statewide.
Key Provisions
- Establishment of the Maryland 3-1-1 Oversight Board.
- Creation of a 3-1-1 Program utilizing AI to answer certain questions and for call routing as part of a future statewide expansion plan.
Latest Legislative Action
Approved by the Governor - Chapter 434
Bill Sponsors (showing 5 of 7)
| Name | Role | District |
|---|---|---|
| Benjamin Brooks D | Sponsor | SD-010 |
| Brian Feldman D | Sponsor | SD-015 |
| Cheryl Kagan D | Sponsor | SD-017 |
| Dalya Attar D | Sponsor | SD-041 |
| Katie Hester D | Sponsor | SD-009 |
Roll Call Votes
H ·
Third Reading: Passed ·
Apr 13, 2026
133 Yea
0 Nay
8 Other
Passed ✓
S ·
Third Reading: Passed ·
Mar 13, 2026
45 Yea
0 Nay
2 Other
Passed ✓
Amendments (1)
Favorable with Amendments 173625/1 Adopted
Adopted
2026-03-11
Compliance Checklist
Integrate AI for call routing and question answering in the 3-1-1 system.
Who: Local government agencies operating 3-1-1 systems.
Deadline: By the program's implementation date.
Penalty: Potential penalties for non-compliance.
Who: Local government agencies operating 3-1-1 systems.
Deadline: By the program's implementation date.
Penalty: Potential penalties for non-compliance.
Related & Companion Bills
Full Legal Analysis
The bill mandates the establishment of the Maryland 3-1-1 Oversight Board within the Maryland Information Network, tasked with overseeing the expansion of 3-1-1 systems across the state. A key component of this initiative is the implementation of a 3-1-1 Program that utilizes artificial intelligence to answer certain questions and route certain calls effectively, as part of a future plan for statewide expansion. The bill reflects a growing trend in leveraging technology to enhance public service delivery, similar to initiatives seen in other states that have adopted AI-driven solutions for public inquiries.
Official Source
Official Bill Text
View SB114 on official legislature website →
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