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MD SB114: 3-1-1 Systems - Expansion Program and Oversight Board - Establishment

Effective Jul 1, 2026 Maryland · 2026 session

Last verified Oct 1, 2026 · official bill text

SB114 · where it stands

All steps complete
  1. Introduced Complete
  2. Passed first chamber Complete
  3. Passed both chambers Complete
  4. Enacted Complete
  5. Effective Since Jul 1, 2026
What do these statuses mean?
Introduced
Filed in the legislature; may be waiting for a committee hearing.
Passed a chamber
Approved by one or both chambers; awaiting further action.
Enacted
Signed into law, or became law without a signature or over a veto.
Effective date
The date the law says it takes effect. Once it has passed, the page shows "Effective" and the date. A court order can still block a law; if we know of one, the summary says so.
Dead / vetoed
Vetoed, failed, or the session ended without action.

In one paragraph

Maryland's Chapter 434 of 2026 creates the Maryland 3-1-1 Oversight Board in the Maryland Information Network and a 3-1-1 Program that uses AI chatbots and voicebots, drawing on agency-approved sources, to answer residents' non-emergency questions and route calls in pilot counties. Chatbots must start by June 30, 2027, with multilingual support and escalation to live agents; vendors track accuracy from user feedback, and agencies must correct inaccurate source pages. Voicebots, due by December 1, 2027, can transfer calls to 9-1-1, 2-1-1 and 9-8-8, and the program goes statewide by July 1, 2028. Effective July 1, 2026.

Plain-English summary, written with AI assistance. The official text controls.

What it means for business

No duties for private businesses. Vendors of AI chatbots and voicebots for government service lines may see a Maryland procurement through MDInfoNet.

Key provisions

  1. New Public Safety Subtitle 3A (§ 1-3A-01 and following): the Maryland 3-1-1 Oversight Board, staffed by the Maryland Information Network (MDInfoNet)
  2. The board designates two counties with 3-1-1 systems and two without for the program (a county may opt out within 14 days), selects a vendor and sets evaluation criteria and statewide data standards
  3. By June 30, 2027, an AI chatbot in each designated county, answering from sources the county designates, with multilingual support, map-based routing and escalation of complex requests to live agents
  4. Vendors analyze chatbot accuracy from user feedback and investigate answers flagged as inaccurate; the agency running an inaccurate source webpage must fix it
  5. By December 1, 2027, AI voicebots in participating counties answer spoken questions, route calls and can transfer them to 9-1-1, 2-1-1 and 9-8-8
  6. Reports to the Governor and General Assembly by December 1, 2027 and July 1, 2028, the second with a plan to expand the program to every county; the board implements it statewide by July 1, 2028, with each county setting the scope of its participation; a temporary 3-1-1 Technical Advisory Committee advises until September 30, 2028
  7. Approved by the Governor May 12, 2026 (Chapter 434; cross-filed with HB 9); effective July 1, 2026

Latest legislative action

May 12, 2026. Approved by the Governor - Chapter 434

Sponsors (showing 5 of 7)

NameRoleDistrict
D Sponsor SD-010
D Sponsor SD-015
D Sponsor SD-017
D Sponsor SD-041
D Sponsor SD-009

Roll call votes

H Third Reading: Passed Apr 13, 2026

133 yea0 nay8 otherPassed

S Third Reading: Passed Mar 13, 2026

45 yea0 nay2 otherPassed

Amendments (1)

  • Favorable with Amendments 173625/1 Adopted Adopted 2026-03-11

Topics and industries

Related topics

AI in GovernmentUser-Facing AI

Affected industries

GovernmentTechnology

This page is general information, not legal advice. Summaries are AI-assisted and may contain errors; read the statute for the controlling text and talk to a lawyer about your situation. Full disclaimer · Report an error

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