A bill for an act establishing requirements and guidelines for conversational AI services, and providing civil penalties, and including applicability provisions.
HF 2507 establishes guidelines for conversational AI services in Iowa, including civil penalties. The bill's current status is unclear.
A bill for an act establishing requirements and guidelines for conversational AI services, and providing civil penalties, and including applicability provisions.(Formerly HSB 611.)
HF2507 proposes specific requirements for conversational AI services in Iowa, detailing civil penalties for non-compliance and outlining applicability provisions.
Adds to existing law to establish the Conversational AI Safety Act.
The Conversational AI Safety Act aims to regulate conversational AI technologies in Idaho, focusing on user safety.
Relating To Artificial Intelligence.
This bill mandates clear disclosure when consumers interact with AI chatbots, allowing for private legal action and imposing penalties for non-compliance, though the penalty amount is not confirmed.
Requires artificial intelligence companion operators to provide notifications that users are not communicating with human.
NJ Bill A4732 requires AI companion operators to notify users they are not interacting with a human, with specific format and timing requirements.
Revised for 1st substitute: Regulating artificial intelligence companion chatbots.
SB5984 is a bill in Washington State that establishes guidelines for the development and use of AI companion chatbots, including transparency and user consent requirements.
An Act To Amend Title 6 Of The Delaware Code Regarding Communication With A Computer.
DE HB306: An Act To Amend Title 6 Of The Delaware Code Regarding Communication With A Computer.
Creates provisions relating to artificial intelligence chatbots
SB1455 proposes provisions related to AI chatbots in Missouri, based on the official description. Specific details will be updated once the full bill text is available.
Customer service chatbots.
CA AB1609: Customer service chatbots. Verification of specific provisions pending full bill text review.
PROFESSIONAL AI OVERSIGHT ACT
The Professional AI Oversight Act mandates disclosures upon consumer request when AI is used in services, with penalties for non-compliance, and grants enforcement powers to the Department.
Imposes liability for misleading, incorrect, contradictory or harmful information to a user by a chatbot that results in financial loss or other demonstrable harm.
The bill imposes liability on developers and companies for misleading or harmful chatbot information causing financial loss or harm, with specific defenses and exceptions.
Chatbot Regulation
SC H5138: Chatbot Regulation aims to establish guidelines for chatbot operations in South Carolina.
An act relating to the regulation of chatbots
This bill aims to regulate chatbots in Vermont, but specific details cannot be confirmed without the actual bill text.
Artificial intelligence chatbot technology requirements provided, and cause of action for harm created.
HF4452 proposes specific requirements for AI chatbot technology, including transparency and data privacy measures, and outlines a cause of action for harm, detailing legal remedies.
Artificial intelligence chatbot technology requirements provision
This bill pertains to artificial intelligence chatbot technology in Minnesota.
Artificial intelligence chatbot technology requirements provided, and cause of action for harm created.
HF 4452 proposes requirements for AI chatbot technology and aims to create a legal cause of action for harm caused by such technologies.
AI Regulation in the Customer Service Industry
State legislatures across the United States are actively developing artificial intelligence regulations that directly affect Customer Service companies and practitioners. These laws address a wide range of concerns including algorithmic discrimination, automated decision-making, data privacy, consumer transparency, and the use of high-risk AI systems that can materially affect individuals' lives. As of 2026, 13 states have introduced or enacted legislation with direct implications for Customer Service.
Compliance requirements vary significantly by state, making it essential for Customer Service legal and compliance teams to track both enacted laws and pending bills. Key obligations may include conducting algorithmic impact assessments, providing consumer disclosures when AI is used in consequential decisions, implementing risk management programs, and ensuring human-in-the-loop oversight for high-stakes outcomes. Penalties for non-compliance can be substantial — see our Penalty Tracker for details by state.
To assess your organization's specific compliance obligations under current and upcoming Customer Service AI regulations, use our Am I Affected? tool. For upcoming enforcement dates, visit the Deadlines page or the Deadline Calendar. Use the Bill Comparator to analyze differences between state laws side-by-side.