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AI Summary
The bill establishes the Maryland 3-1-1 Oversight Board and a program using AI for certain call routing and question answering, with expansion to all counties planned.
Business Impact
If you operate a 3-1-1 system in Maryland, you must integrate AI for call handling by a specified date or face penalties.
What do these statuses mean? ▼
Introduced
— Filed in the legislature; not yet heard in committee
In Committee
— Assigned to and being reviewed by a legislative committee
Passed
— Approved by one or both chambers; awaiting further action
Signed / Enacted
— Signed into law by the governor; may or may not be in effect yet
Dead / Vetoed
— Vetoed, failed to pass, or session expired without action
Unknown
— Status data not yet available or awaiting classification
Affected Industries
What This Means
This bill seeks to enhance the efficiency of 3-1-1 systems in Maryland by establishing an oversight board and implementing AI technology for certain call management tasks.
Key Provisions
- Establishment of the Maryland 3-1-1 Oversight Board.
- Creation of the 3-1-1 Program utilizing AI for certain call routing.
- Mandates expansion of the program to all counties in Maryland.
- Integration of AI for answering certain questions in 3-1-1 systems.
Latest Legislative Action
Hearing 2/10 at 1:00 p.m.
Bill Sponsors (showing 5 of 32)
| Name | Role |
|---|---|
| Bagnall | Primary |
| Behler | Primary |
| Boyce | Primary |
| Cardin | Primary |
| Chang | Primary |
Roll Call Votes
On Third Reading and Final Passage (Hse concurred) ·
Mar 20, 2025
135 Yea
2 Nay
4 Other
Passed ✓
On Third Reading (Amend) ·
Mar 16, 2025
47 Yea
0 Nay
Passed ✓
On Third Reading ·
Feb 13, 2025
127 Yea
9 Nay
3 Other
Passed ✓
Compliance Checklist
Integrate AI technology for call handling in 3-1-1 systems
Who: Local governments operating 3-1-1 services
Deadline: By the timeline set by the oversight board
Penalty: To be determined by the oversight board
Who: Local governments operating 3-1-1 services
Deadline: By the timeline set by the oversight board
Penalty: To be determined by the oversight board
Related & Companion Bills
Full Legal Analysis
The bill requires the establishment of the Maryland 3-1-1 Oversight Board, which will oversee the expansion of 3-1-1 systems utilizing artificial intelligence for handling certain calls and answering specific questions. The AI technology is planned for use in the program, with expansion to all counties intended. The Oversight Board will oversee the program's implementation.
Official Source
Official Bill Text
View HB9 on official legislature website →
Affected Industries
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